What happens if I can’t attend a session I have booked?
For single sessions, if you give us at least 7 days notice, we will provide a full refund. For block bookings, if you let us know that you can’t attend a session in the block (because you are on holiday, for example) at least 7 days before the block starts, we will also give a full refund. However, once the block has started, we will provide a refund for sessions you can’t attend, but this is subject to a £15 admin fee. This is purely because of the level of admin it causes us unfortunately.
If you give less than 7 days notice we are unable to provide refunds. Please refer to our full terms and conditions for more detail.
Can I bring a young sibling who won’t be participating?
Yes! Babes in arms are welcome free of charge if an older sibling is booked on.
Is the session suitable for children with disabilities?
Both venues have disabled toilets and step free access is possible. The grassy areas may be tough going with wheelchairs, however. You are welcome to attend a session to try it out and, if you don’t think it’s suitable, we will provide a full refund. Please bear in mind that it is likely to be noisy and busy with children running around.
Are there baby changing facilities available?
Yes, both venues have toilet and changing facilities.
What happens if Wild Imaginations needs to cancel a session?
In the highly unlikely event we have to cancel a session, we will provide a full refund.
Is there parking available?
Yes, both venues have free on street parking available. It can get busy so please allow yourself a few minutes just in case.